1. Scope
RemoteGPU provides cloud services, not physical goods. This policy applies to usage-based charges, prepaid credit top-ups, promotional credits, billing corrections, and payment disputes unless a separate written agreement, order form, or applicable law requires otherwise.
2. No Physical Returns
RemoteGPU does not ship physical products. There are no product returns, exchanges, shipping refunds, or return labels for RemoteGPU cloud services.
3. Usage-Based Charges
Charges for compute, GPUs, hosted applications, storage, networking, inference, support where offered, and other services are generally non-refundable once resources have been provisioned, consumed, made available, or billed according to the applicable pricing and service lifecycle.
You are responsible for stopping, deleting, or releasing resources when you no longer want to incur usage-based charges.
Service interruptions, downtime, performance issues, capacity limits, or similar service conditions do not automatically create a refund, service credit, or other remedy unless required by law or a separate written agreement.
4. Prepaid Credits, Promotional Credits, And Trials
Prepaid credit top-ups are generally non-refundable, non-transferable, and not redeemable for cash except where required by law or a separate written agreement. Promotional credits, coupons, grants, and trials may expire, may be limited to specific services, and are not refundable.
5. Billing Errors, Duplicate Charges, And Unauthorized Payments
If you believe a charge is a billing error, duplicate charge, unauthorized payment, incorrect usage record, or other payment issue, contact RemoteGPU within 30 days after the charge, invoice, or usage record first becomes available.
RemoteGPU may review the request and, where appropriate, issue a billing correction, account credit, or refund to the original payment method where available.
6. Refund Review Process
Refund requests should include the account email, invoice or payment identifier if available, the disputed amount, and a brief explanation of the issue. RemoteGPU may request additional information before completing review.
Approval of a refund is not a waiver of our rights under the Terms of Service, and a prior refund does not require us to approve future refund requests.
7. Chargebacks And Disputes
Contacting RemoteGPU support first helps resolve billing questions faster and does not limit rights that cannot be waived under applicable law. If you initiate a chargeback or payment dispute, RemoteGPU may provide usage records, invoices, account records, and other relevant information to the payment processor.
RemoteGPU may suspend or restrict services if a payment dispute, unpaid balance, security risk, or account integrity issue affects the account.
8. Changes To This Policy
RemoteGPU may update this Refund Policy from time to time. When changes are made, RemoteGPU will update the last updated date above. Continued use of RemoteGPU after changes become effective means you accept the updated policy.